Logistics transportation management training

First of all, the name of your question is: logistics and transportation management training. This is the information of two companies and the complaints of two companies that need logistics.

I guess you want to know how to solve customer complaints and how to solve customers' confidence in transportation companies.

First of all, from the complaint information and internal investigation, we can know that the main reason is that the new driver is not familiar with the route, detouring+encountering a traffic accident. This incident caused the jealousy and dissatisfaction of customers; I think the solution to the problem is: apologize to customers in time and sincerely, and give them detailed plans to improve their future services in exchange for their trust; 1, for time-sensitive and important customer tasks, we should make use of the company's high-quality strength to provide customer service with high-quality services; 2. Strengthen the training of employees (especially new employees) (for example, be familiar with lines, cultivate service awareness, and cultivate a sense of responsibility). Sort out the business operation process; Does the new driver know the whole route before he leaves? (GPS sometimes leads the wrong way) Don't leave it at will, look for road signs everywhere. 4. Plan multiple preparatory routes for the service routes of important customers; In case of traffic jam, you can immediately know the second route or even the third route clearly.

Second complaint scheme: 1. Goods such as eggs and unfamiliar fruits should be transported in strict accordance with the requirements of food transportation and equipped with suitable models. (If there is refrigeration equipment, but there is none, you can send this kind of goods to customers first. The temperature in Guangzhou is very high in summer, and the temperature in the general cargo hold is easy to deteriorate); We must propose solutions to customer complaints and how to prevent similar incidents from happening again in the future. 2, eggs may have quality problems before delivery, so every link in the delivery process should make a simple inspection of the goods.

I hope the above answers can give you some help, thank you!