What if Tenpay is frozen?

Tenpay is frozen for many reasons, and thawing after freezing depends on the situation:

1. The system temporarily freezes account funds according to account login, transaction, etc. to ensure safety, which can be unfrozen through Tencent customer service.

2. Tenpay account is frozen due to complaints from others, and the other party needs to cancel the complaint before applying for unfreezing;

3. If it is inexplicably frozen for 30 days, you need to contact Tencent customer service for consultation and unfreeze it;

4, because gambling is frozen, it is difficult to thaw, it is best to find the police to issue relevant certificates.