How can Aauto know the result more quickly after reporting the commodity complaint?

After submitting a complaint application, users can view the details and handling progress of the complaint in the Complaint Record list. After the complaint is handled, you will be informed of the handling result by SMS.

You can also go to official website to consult customer service.

Crack down on malicious reports and let the community governance mechanism play its role.

Aauto Quicker platform introduced incentives and smooth reporting functions, which greatly mobilized the enthusiasm of users to participate in community governance. However, some users abuse the reporting function to report others maliciously, which seriously interferes with the community order. 12 18, Aauto FMCG released the Announcement on Punishing Malicious Reporting Users, and some malicious reporting accounts were permanently banned or banned for 30 days.

The announcement pointed out that malicious reporting includes but is not limited to forging evidence to report screenshots, multiple users/accounts reporting together, and using gimmicks such as code titles to help other users report and profit from it.

In response to the abuse of the reporting function to maliciously slander others and disrupt the normal governance order of the platform, Aauto said that the platform will impose different degrees of punishment according to the seriousness of the case, including but not limited to restricting the use of some functions and banning accounts.