What is a government hotline?

You may have heard of the telephone number 12345, but you are not quite sure what it is. In fact, 12345, that is, the "non-emergency rescue service system", is used to help applicants solve the difficulties and problems encountered in life and production, and it is a platform for the municipal party Committee and the municipal government to pay attention to people's livelihood and listen to public opinion. Here is a brief introduction.

Through the internet

Call 12345- 1- 1 to inform the staff of the complaint;

Fax the written opinions to12345-1-5;

Send an e-mail (message)

send a text message

Add friends through QQ

Matters needing attention in SMS sending:

When users send short messages to the 12345 platform to reflect problems, they must make the following two points clear:

Call content (concise)

Venue (specify)

SMS cannot query the processing result of internal claims.

Users are advised to control the number of short messages within 150 words.

Matters needing attention in QQ appeal:

QQ manual acceptance time is 7:00-22:00.

Now many provinces and cities have adopted the convenience hotline and the mayor's telephone. After the telephone is opened, the public will be provided with telephone services in Putonghua, Cantonese, English and other languages 24 hours a day, which will solve the problems that the telephone number of government departments is difficult to remember, the telephone is difficult to get through, and it is difficult to solve inquiries or complaints in time. The receptionist will directly answer questions about public telephone consultation using standard answers pre-entered into the database by various departments. Call charges are charged according to the standard of ordinary local calls. The telephone number 12345 is a popular livelihood hotline.